Who We Are
Skater Owned & Operated. Founded in 1998 by Brisbane skateboarder Ben Mackay.
Absolute Board Co. proudly owns and distributes some of the most reputable brands in the surf, skate, lifestyle and fashion channels.
Formerly named Absolute Distributors, today Absolute Board Co. products are sold in over sixty countries worldwide, with offices and production facilities in Australia, UK, USA, China, and Taiwan.
What We Stand For
Fanaticism in everything we do. Passionate about our products, the quality of materials and the service we provide. Attention to detail.
Unity in our goals as well as our approach to achieving them. Unity with our suppliers, our retail customers and the skateboarding community.
Non-Conformity. Doing things differently. Leading the development of market trends and innovation. Creating and identifying new markets.
We believe these three principles are the fundamental values of our business.
Absolute Board Co stems from an Australian backyard garage sale in 1983 where a searching five-year-old boy stumbled upon an old worn out plastic skateboard.
Eagerly he took this little skateboard home and with his father’s help, stripped it apart and rebuilt it piece by piece. This was the start for Absolute Board Co.’s founder and director Ben Mackay. As the years went on Ben’s passion for skateboarding grew as he became more and more absorbed in the culture. To him, it was the only movement that mattered. At the age of 15 Ben quit school and became a cabinetmaker. His appreciation for woodwork and his understanding of what made a good skateboard, combined to ignite in Ben an intense passion for skateboard manufacturing.
With no information on ‘how to’ around the manufacturing process, Ben invested everything he had to figure it out. His obsession for skateboard manufacturing had begun and completely consumed his life. Everyone around him told him he was wasting his time, that ‘there wasn’t enough money in it’ but Ben didn’t care, he had an all-consuming passion for skateboarding that he couldn’t ignore and he needed to fulfil that call.
From his parent’s garage Ben designed and built his own presses, glue rollers and heat transfer machine. Ben began to produce skateboards for distributors and retailers packing as many boards as he could fit into his van and driving around from skate shop to skate shop to sell his wares that he so painstakingly worked to produce and perfect.
To make his business a success he quickly realised retailers not only wanted the best quality skate hardware but also needed good margins, reliable supply and dependable service.
Since those early days Absolute’s landscape has broadened to include more brands and a larger geographical reach, however the heritage and values that the business was founded on continue to be the driving force behind the success of Absolute Board Co. today.
The original plastic skateboard.
Penny Skateboards were established for the sole purpose of bringing back the fun into skateboarding. The original plastic skateboard company has created the global plastic skateboard phenomenon and still leads the market for product quality and innovation.
Each Penny Skateboard is built with the highest quality raw materials and fanatical attention to detail. Penny Skateboards are designed and built to look good, perform well, and exceed all your expectations. Penny Skateboards, since forever.
Every Arbor design is underpinned by the intersection of craftsmanship, performance, sustainability, and collaboration with team riders and artists.
Our objective is to produce the best possible skateboarding products for those who both live-to-skate and skate-to-live. The result must be timeless, real, and made to skate
Since in the beginning of the Dogtown era of Southern California, Z-Flex Skateboards has continued to push the boundaries of skateboarding.
Casting the original team of Z-boys including Jay Adams, Tony Alva and Jim Muir to skateboarders such as George Wilson, Dennis “Polar Bear” Agnew and Jimmy Plumer, Z-Flex has never settled on anything but being the leaders in product and style.
Once one of a handful of skate companies finding its way through the infancy of skateboarding, Z-Flex has endured to become one of the longest running skateboard companies in existence.
Now generations strong, Z-Flex continues its path of determination and dedication to skateboarding.
Utilising the highest quality components while maintaining an achievable retail price point, Seven Skateboards has left no stone unturned to make the industry’s best entry level skateboards.
Seven Skateboards believe that all skaters whether they be beginners or advanced should have access to great quality products no matter what price point they are in.
Our Seven Skateboards completes represent the best quality and workmanship in their price range. Designed by skaters who want everyone to have the best skating experience possible.
Seven Skateboards has created a product consisting of 7 ply Canadian Rock Maple deck and the highest quality hardware accessories that are both price conscious and performance aware.
After years of providing shop boards to retailers, quite a few things became clear. One such realisation was retailers do not always have access to graphic artists required to produce a quality shop board graphic. Another was that the process of producing shop boards was often rife with confusion. Absolute Board Co offers a quality shop board program for retailers across Australia, the United States and the UK that addresses these problems.
Providing a specialist in-house graphic design service to provide retailers with the widest and best range of shop boards possible, the Absolute Board Co Shop Board Program takes care of all the legwork making it simple for retailers.
Absolute Board Co produce all Shop Boards with 100% Canadian Hard Rock Maple and also stock the highest quality skateboard hardgoods to enable retailers to not only create their Shop Decks but also their perfectly configured complete skateboards too.
Drawing from a collaboration of woodworking and sales skills handed down from his father, Ben had the determination to launch his dream to manufacture and distribute skateboards, a journey that spans over a decade.
Along for the journey from 2009 was Ben’s accountant and business consultant Luke Campbell who formally joined the business as a partner and director in 2011 to take their industry leading brands overseas.
Absolute Board Co is an international organisation, with team members based in Australia, the UK and America. Coordinating the production and sale of products in over 60 countries worldwide, every member of the Absolute team plays a key role in the company’s success.
For many of us at Absolute Board Co., skateboarding has been our outlet.
Absolute Board Co. supports a number of worthwhile projects and youth–related charities within our global community.
Our Penny Skateboards Viva Vacation Tours allow us to work closely with local communities in Australia, UK and US by conducting large scale skate demonstrations, competitions and coaching clinics to progress the sport of skateboarding. These tours traverse great distances to form touch point activations with community groups in regional and metro areas.
Absolute Board Co. work with a number of charity groups including Red Frogs Australia, which helps young people (15 -25) make positive life choices about the consumption of alcohol and other substances.
By providing a positive peer presence in alcohol–fuelled environments, Red Frogs aims to educate youth about safe consumption levels, provide alternatives and build bridges to those who may be at risk. For more information about this worthwhile cause, visit redfrogs.com
Absolute Board Co. also supports a number of community initiatives locally and abroad including chaplaincy, trafficking prevention and rehabilitation, child and university student sponsorship as well as community and development centre sponsorships.
We also proudly support local surfing in Australia by supplying product for a number of major surfing events.
We believe our industry is individual and unique, and so are we. Absolute Board Co. is comprised of a dedicated and eclectic team with a passion for their roles. We respect each other’s individuality and understand from experience that our combined contributions and opinions keep us real. We place great importance on creating quality and innovation.
With work comes play, so don’t be surprised to find the crew sneaking off for a skate now and then. We provide a friendly work environment, where it’s understood that a shared passion keeps driving us forward, and that all areas of the company have equal importance.
1. Why do we collect information?
We will collect personal information in the process of conducting business. That personal information may be obtained directly from you, via another contact in your organisation or through a third party who we believe has informed you that your details may be provided to us. We will only store your personal information if it is relevant to your organisation conducting business with us. We do not normally obtain or store information that is deemed by the Privacy Act to be “Sensitive Information”.
We store personal information to ensure that we can maintain contact with the organisations with which we do business. This contact may be verbal, electronic or written. The reason for the contact may be to inform, request assistance, maintain a relationship and operate business activities.
2. When do we use your information?
The information we collect will only be that which is necessary for the conduct of our business and our relationship with your organisation.
Information gathered by us in one instance may be used in another instance unless you expressly requested that we do not. However, we will only use the information which we receive about you for the purpose of doing business with your organisation or in connection with that purpose.
3. How do we collect the information?
When relevant, we will only collect information directly from you. If collected from another source, we will endeavour to contact you to advise that this information has been collected.
4. How do we store your personal information?
Your information is held either in paper-based records or in electronic form in our databases. We take proper precautions to ensure the security of that information.
If your information is no longer needed, we will either delete it from our systems or de-identify it, so that it cannot be attributed to you personally.
5. To who, will we disclose your information?
We do not normally disclose your personal information to anyone. If we intend to do so, we will contact you before we do.
6. How can you check the information we hold?
We will take all reasonable steps to ensure that the information we hold is accurate, and we will put into effect any changes that you ask for.
If you wish to view the personal information that we have stored please email, fax or write to our Privacy Officer, Mark Schofield. We will disclose your personal information ONLY to be extracted and made available for viewing by you at an Absolute Board Co branch office (Note: This will not include any passwords or security relevant information). We will not mail or e-mail your personal information document to you we will notify you in a timely manner when it is available for viewing at your nearest branch office.
7. What about our web site?
If through a channel of contact you are forwarded to another site or organisation Absolute Board Co is not responsible for the privacy practices or content of that site or organisation.
Absolute Board Co uses YouTube and Vimeo to display campaign and content videos, please review YouTube (www.youtube.com) and Vimeo’s (www.vimeo.com) Privacy Polices as viewing our videos will subject you to their policies.
The Absolute Board Co environment has added security available as a default option by using Secure Sockets Layer (SSL) technology. This means that information you send is encrypted by your computer, and then decrypted again on our side, preventing others from accessing your private information in between.
More information on privacy legislation is available from the Federal Privacy Commissioner at www.privacy.gov.au
Please contact Absolute Board Co via:
Facsimile: 07 3801 4540
Post: P O Box 5331, Daisy Hill QLD
Terms and Conditions
1 Supply of Products
(a) The Customer may from time to time place a request for Products with Absolute using a completed Order Form, phone, E-Mail or Internet.
(b) Absolute may:
(i) notify the Customer in writing that it accepts a Request or that it wishes to vary the Request, and subject to payment of the Purchase Price for the Products in respect of the accepted or amended Request by the Customer, will sell the Products contemplated by that accepted or amended Request to the Customer; or
(ii) elect not to accept a Request.
(c) Absolute must endeavour to deliver or request a third party to deliver the Products referred to in an Accepted Order at the Customer’s cost from the location nominated by Absolute at times nominated by Absolute.
(d) The Customer acknowledges that any delivery dates nominated or agreed to by Absolute are indicative only, and are not binding on Absolute.
(e) The Customer bears the risk relating to a Product from the time the Product leaves Absolute’s premises.
(f) Subject to clauses 3(e) and 3(f), Absolute makes no representation and gives no warranty that the Products will have any particular functionality or be fit for any particular purpose.
(g) The Customer acknowledges that Absolute, or third parties engaged by Absolute, may provide the Products to any third party, and that the Customer is not the exclusive customer of Absolute.
(h) The Customer acknowledges that Absolute will provide the Customer with a list of recommended retail prices corresponding to the Products, and that the Products should be sold at prices and terms reflecting their high quality and the reputation of Absolute’s Trade Marks. It is further understood that Absolute has no desire and is not empowered to establish the prices at which the Products will be resold by the Customer.
(i) The Customer must not resupply or attempt to resupply Products, or products in the nature of the Products, to any third party using online sales during the Term, without Absolute’s prior written consent.
2 Purchase Price
(a) The Customer must pay the relevant Purchase Price to Absolute for each Product purchased by the Customer under this deed.
(b) Absolute will invoice the Customer for the relevant Purchase Price from time to time.
(c) The Customer must pay an invoice contemplated by clause 2(a) within 30 days of the date of the invoice.
(d) Without limiting any other remedies available to absolute, if the Customer fails to pay any amount payable under this deed:
(i) the Customer must pay Interest on that amount; and
(ii) Absolute may defer performance and hold orders of this deed until the outstanding amount is paid.
(e) The Customer is liable for, and indemnifies Absolute from and against, all loss or damage (including without limitation legal costs) incurred or suffered by Absolute however caused in connection with the enforcement of this deed and the recovery of overdue Purchase Price or other payments in connection with this deed.
(f) The Customer shall permit Absolute to conduct such searches on the Customer’s financial circumstances or payment history (including credit reference searches) as Absolute may require from time to time.
(g) Absolute reserves the right to place a credit limit on the Customer account that can be increased/decrease at any time for failing to adhere to clause 2(c).
(h) Absolute reserves the right to place a Customer account onto prepaid terms for failure to adhere to clause 2(c) and.
(i) Should Absolute exhaust all collection options and deem fit to do so, will defer amounts owed outside of clause 2(c) to a debt collection Agency and may place a default listing on the customer’s Credit File.
(j) The time for payment shall be of the essence and no payment shall be deemed to have been made until Absolute has received payment in cleared funds.
Please refer to Credit Policy for further details
(a) Subject to clauses 3(b), 3(e), 3(f) and 3(g), Absolute is not liable for any loss or damage however caused (including without limitation by the negligence of Absolute), suffered by the Customer in connection with this deed.
(b) Subject to clauses 3(e), 3(f) and 3(g), any liability of Absolute for any loss or damage, however caused (including by the negligence of Absolute), suffered by the Customer in connection with a Product is limited to, at Absolute’s option, the Purchase Price paid by the Customer to Absolute for that Product, or resupply of that Product.
(c) The limitation set out in this clause 3 is an aggregate limit for all claims, whenever made.
(d) Subject to clauses 3(e) and 3(f), Absolute is not liable for any Consequential Loss however caused (including by the negligence of Absolute), suffered or incurred by the Customer in connection with this deed.
(e) Except as contemplated by clause 3(f), nothing in this deed is intended to limit any rights of the Customer under the Competition and Consumer Act 2010 (Cth).
(f) If the Competition and Consumer Act 2010 (Cth) or any other legislation provides that there is a guarantee in relation to any good or service supplied by Absolute in connection with this deed and Absolute’s liability for failing to comply with that guarantee cannot be excluded but may be limited, then clauses 3(a), 3(b), 3(c), 3(d) and 3(g) do not apply to that liability and instead Absolute’s liability for such failure is limited to (at Absolute’s election), in the case of a supply of goods, Absolute replacing the goods or supplying equivalent goods or repairing the goods, or in the case of a supply of services, Absolute supplying the services again or paying the cost of having the services supplied again.
(g) Any claim by the Customer against Absolute for loss or damage however caused (including by the negligence of Absolute), suffered by the Customer in connection with:
(i) a shortfall in the number of Products delivered in an order must be made within 7 days of the date that order is delivered to the Customer and any such claim not made within 7 days is absolutely barred; and
(ii) a defective Product must be made within 30 days of the date that the Customer receives the Product and any such claim not made within 30 days of that date is absolutely barred.
4 Term and termination
This deed commences on the Commencement Date and continues until terminated in accordance with this clause 4.
4.2 Termination for breach
(a) the Customer commits a breach of this deed; or
(b) an Insolvency Event occurs in relation to the Customer,
then Absolute may terminate this deed by written notice to the Customer in which case this deed will terminate on the date specified in that written notice or, if no date is specified, immediately.
4.3 Termination for convenience
Either party may terminate this deed at any time by one month’s written notice to the other party.
4.4 Waiver and acknowledgement
(a) The Customer expressly waives any rights it may have to terminate this deed other than as contemplated by clauses 4.2 or 4.3.
(b) The Customer acknowledges that Absolute may terminate this deed under this clause 4 without considering the impact of the termination on the Customer.
4.5 After termination
(a) If required by Absolute in relation to a particular Accepted Order or particular Accepted Orders which have been accepted by Absolute prior to termination of this deed then termination of this deed will not affect that Accepted Order or those Accepted Orders.
(b) On termination of this deed accrued rights or remedies of a party are not affected.
(c) Termination of this deed will not affect the Guarantee and indemnity of these terms, 4.5(a), 4.5(b), 5, 6, 7, 9, 10 and any other clause of this deed which is expressly or by implication intended to come into force or continue after termination.
5 Intellectual Property Rights
The Customer acknowledges and agrees that nothing in this deed grants the Customer any Intellectual Property Rights in the Products or any other Intellectual Property Rights of Absolute.
6 Trade Mark restrictions
The Customer must not, without Absolute’s prior written consent:
(a) use any Trade Mark owned by or licensed to Absolute, except as they appear on Products or on marketing material provided by Absolute;
(b) alter or deface any reproduction of any Trade Mark owned by or licensed to Absolute in any way;
(c) act or conduct itself in any way as if the Customer:
(i) owns any Trade Mark owned by or licensed to Absolute or is entitled to use any Trade Mark owned by or licensed to Absolute otherwise than in accordance with this deed;
(ii) is an employee, partner or agent of Absolute; or
(iii) has the authority to bind Absolute; or (d) authorise or assist anyone else to do anything described in clauses 6(a) to 6(c).
7 Operation of the Customer’s business
(a) The Customer acknowledges and agrees that the Customer is solely responsible for determining and establishing all systems and marketing plans suitable for offering, supplying or distributing goods and services including the Products, conducting business and promoting the Products.
(b) For clarity, nothing under this deed is intended to grant to the Customer the right to carry on a business of offering, supplying or distributing goods or services in Australia under a system or marketing plan substantially determined, controlled or suggested by Absolute or an associate of Absolute.
8 Force Majeure
Absolute will not be in breach of this deed or liable for any failure or delay in the performance of Absolute’s obligations under this deed to the extent that such failure or delay is wholly or partially caused, directly or indirectly, by a Force Majeure Event or any act or omission of the Customer.
9 Personal Property Securities Act
9.1 Retention of title
Any Products provided by Absolute to the Customer under this deed remain the property of Absolute until the Customer has paid all money due to Absolute by the Customer in full.
9.2 Security interest
(a) The Customer acknowledges that this deed creates a security interest under the PPSA in the Products and any other products to be supplied in the future and consents to Absolute effecting a registration on the PPSA register in relation to any security interest contemplated by this deed. The Customer agrees to pay all costs, expenses and other charges incurred, expended or payable by Absolute in relation to the filing of a financing statement or financing change statement in connection with this deed.
(b) The Customer must not charge the Products in any way or grant or otherwise give any interest in the Products while they remain the property of Absolute, nor allow any third party to acquire a security interest in the Products.
(c) If the Customer makes a payment to Absolute at any time whether in connection with the supply of goods or otherwise, Absolute may apply that payment to first satisfy obligations that are not secured, then obligations that are secured, but not by a purchase money security interest, in the order in which those obligations were incurred, and then obligations that are secured by a purchase money security interest in the order in which those obligations were incurred.
(d) If the Customer fails to comply with any obligation under this deed, then without limiting the remedies available to Absolute:
(i) upon request by Absolute, the Customer must return the Products on which there are outstanding amounts owing;
(ii) the Customer authorises Absolute and any person authorised by Absolute to enter premises where the Products may be located to take possession of the Products; and
(iii) Absolute may retain, sell or otherwise dispose of the Products.
(e) The Customer agrees to the extent permitted under the PPSA, the Customer has no right:
(i) to receive notice of removal of an accession under the PPSA;
(ii) under Chapter 4 of the PPSA; or
(iii) under the PPSA to receive a copy of any verification statement or financing change statement under the PPSA.
(f) The Customer must unconditionally ratify any actions taken by Absolute under the Guarantee and indemnity of this terms,
(g) In the Guarantee and indemnity of these terms, the following words have the respective meanings given to them in the PPSA: account, proceeds, register, registration, security interest and verification statement.
(a) The consideration for a Supply made under or in connection with this deed does not include GST.
(b) If a Supply made under or in connection with this deed is a Taxable Supply, then at or before the time the consideration for the Supply is payable:
(i) the Recipient must pay the Supplier an amount equal to the GST for the Supply (in addition to the consideration otherwise payable under this deed for that Supply); and
(ii) the Supplier must give the Recipient a Tax Invoice for the Supply.
(c) If either party has the right under this deed to be reimbursed or indemnified by another party for a cost incurred in connection with this deed, that reimbursement or indemnity excludes any GST component of that cost for which an Input Tax Credit may be claimed by the party being reimbursed or indemnified, or by its Representative Member, Joint Venture Operator or other similar person entitled to the Input Tax Credit (if any).
(d) Subject to clause 10(a), 10(b) and Error! Reference source not found. The Customer must pay all taxes, duties, government charges and other taxes of a similar nature (including fines, penalties and interest) imposed or levied in Australia or overseas in connection with the performance of this deed.
(e) Capitalised terms that are not defined in this clause 10 have the meaning given in the A New Tax System (Goods and Services Tax) Act 1999 (Cth).
(a) The laws of Queensland, Australia govern this deed.
(b) Each party irrevocably submits to the non-exclusive jurisdiction of the courts of Queensland, Australia and courts competent to hear appeals from those courts.
(c) The Customer must inform Absolute immediately if any changes affect structure, management or control of the Customer.
(d) The Customer and the Guarantors may not assign, in whole or in part, or novate their rights and obligations under this deed without the prior written consent of Absolute.
(e) Where this deed contemplates that Absolute may consent to, elect, determine, approve, nominate, decide or consider any matter or thing, Absolute may provide such consent or make such election, determination, approval, nomination, decision or consideration in its absolute discretion and conditionally or unconditionally without being required to give reasons or act reasonably, unless this deed expressly requires otherwise.
(f) Each provision of this deed will be read and construed as a separate and severable provision or part and if any provision is void or otherwise unenforceable for any reason than that provision will be severed and the remainder will be read and construed as if the severable provision had never existed.
(g) This deed represents the parties’ entire agreement, and supersedes all prior representations, communications, agreements, statements, conduct and understandings, whether oral or in writing, relating to its subject matter.
Absolute will undertake relevant steps to resolve monies owed back to customers. We will leave such credits on the customer’s account to use against future invoices or orders, however if a customer requests a refund Absolute will process, giving up to 10 days for the refund to be processed. For Further details please refer to our Refund Policy
Customers must first contact our Sales Team for approval on Items being returned. Our sales team will then arrange for a Return Authorisation (RA) Number and discuss transport of the goods back to Absolute. Only when the Items have been received by Absolute will a Credit be placed on the customer’s account. For Further details please refer to our Returns Policy.
(a) As Absolute is a Global organization the currency specified in the Schedule will be the currency invoices are raised. The Customer shall pay the Purchase Price in that scheduled currency or at that dates exchange rate. If at any time the currency specified in the Schedule ceases to be legal tender, the parties shall agree an alternative currency in writing and all payments shall be made in that nominated currency from the date on which the Customer receives notice of such change in currency from Absolute.
(b) Any bank fees for such exchange rates should be paid for by the customer.
15 Privacy and Confidentiality
16 Marketing, promotions, discounts and Events
We don’t have anything on.
1. Customer requirements I.e. re-packaging, barcoding, origin of manufacture, Warranty on item?
2. Marketing + Promotion notifications
3. Events such as sale and return policies.
4. Discounts such as sales and promotions, 5% early payment discount etc.
The Customer is liable for, and indemnifies Absolute from and against, all loss or damage (including without limitation legal costs) incurred or suffered by Absolute however caused in connection with:
(a) any use of the Products other than in accordance with the direction of Absolute;
(b) any breach of this deed by the Customer;
(c) personal injury or death of any person (including without limitation any employee of the Customer) in connection with the provision, resale or use of the Products by the Customer
(d) damage to property in connection with the provision, resale or use of the Products by the Customer.
(a) In consideration of Absolute entering into this deed with the Customer at the request of the Guarantors, each Guarantor:
(i) acknowledges and agrees that he or she is jointly and severally liable with the Customer and each other Guarantor to perform the Customer’s obligations under this deed;
(ii )acknowledges and agrees that he or she is jointly and severally liable with the Customer and each other Guarantor to pay all amounts owing by the Customer to Absolute under this deed; and
(iii) is jointly and severally liable with the Customer and each other Guarantor for and indemnifies Absolute from and against, all loss or damage (including legal costs) however caused suffered or incurred by Absolute in connection with:
(a) any failure by the Customer to pay Absolute any amounts which are owing by the Customer to Absolute under this deed;
(b) any failure by the Customer to perform any of its obligations under this deed; or
(c) Absolute being unable to recover any amounts from the Customer which are owing by the Customer to Absolute under this deed.
(b) Each Guarantor will still be liable under this deed even if:
(i) Absolute gives the Customer extra time to pay any amount which is owing by the Customer to Absolute under this deed;
(ii) Absolute notifies the Customer that it does not have to pay any amount which is owing by the Customer to Absolute under this deed;
(iii) Absolute delays in taking action to enforce this deed;
(iv) this deed is changed;
(v) Absolute increases the amount that is owing by the Customer under this deed;
(vi) a person who was intended to sign this deed does not do so; or
(vii) anything else happens which would otherwise have the effect of releasing the Guarantors from this clause.
(c) Any claim which Absolute may have against the Customer shall take priority over any competing right of each Guarantor.
(d) If there is no party specified in this deed as guarantor or all of the Guarantors die then:
(i) this deed is between the Customer and Absolute only;
(ii) clauses (a) (b) and (c) do not form part of this deed and are of no effect; and
(iii) the obligations of the Customer and the Guarantor under this deed are to be read as obligations of the Customer only.
The purpose of this credit policy is to assist customers and outline our processes from opening an account, what happens through the duration of your account, to the account being closed. This enables us to establish and outline trade agreements, payments methods, analytic information on our customers buying and payment patterns in order to make sound and correct decisions with each customer to fit the best needs of both parties. It also enables us to keep collection costs down that in turn will assist in us being able to provide the quality products and services at the best price to all our valued customers.
Account Application Form
All customers who wish to purchase products from Absolute Board Co Pty Ltd are required to complete our Account Application Form. Customers are requested to agree to our Terms and Conditions and sign the appropriate Guarantee and Indemnity. A customer can refuse to sign the Application Form and an account will be set up on a pre-pay basis only. A customer may cross out any of the terms and conditions they do not want to adhere to but this may impact on them being granted a credit account and may have to remain on a pre-pay account.
Account Application Form processing – Once the Account Application form is received.
- A customer account will be created within 24 hours (1 working day) and a letter will be sent by post or e-mail if provided to advise of the account details.
- All accounts will be set up on pre-pay for the first 3 orders to give us a little trading history and time to assist in processing your application and background checks.
- If the Application Form is not signed the account will remain on pre-pay until such a time the customer does sign. All Terms and Conditions within the Application Form must still be adhered to unless written notification is received.
- If an Application Form has any of the Terms and Conditions crossed out or amended then a review process will be required and the account will either remain on pre-pay or we will agree to waive and allow the process of the account onto credit terms.
- Completed forms, once the customer has placed the 3 required pre-pay orders they will still need to request for their account to be changed to credit terms. Absolute holds the right to decline credit and leave the account on pre-pay should our checks we carry out raise any issues.
Checks carried out
The Account Application form is the first step in us assessing a customer for credit and during the 3 order pre-payment process we will use the details provided on your Account Application to carry out the following checks that will allow us to best set a credit limit and terms, to suits both parties.
- The above will allow us to verify the customer details supplied in the Account Application Form and that our forms have been completed/signed by the appropriate owners/directors/guarantors. They will also provide us with details on the companies trading history, how long they have been operating and any financial information available.
- We will also have an idea from the Account Application Form the amount of credit being requested and if these amounts were ordered during the first 3 orders while the account was on pre-pay. This will then allow us to consult with the customer if this needs to be increased or decrease if their sales are not as expected.
Absolute Board Co. company policy is not to give trade references. We therefore will not request or use trade references that customer’s may supply in assessing an account for credit or in the credit limit being set for the account.
- Once the above is complete a decision on allowing a credit account will be made, and
1. If all the above checks out to Absolute Board Co. satisfaction the account will be placed on terms and a credit limit set. Or
2. Should something not pass Absolute Board Co. checks either with the Account Application Form itself or with any of the checks, credit will be declined and the account will remain on Pre Pay.
Either way written notice will be given in the form of a letter sent by post or e-mail advising of the credit limit and terms, or reason for credit being declined.
If credit is declined you can appeal to the Credit Manager, Mark Schofield on the contact details at the bottom of this policy, with details on what actions have been taken to resolve the reasons that the credit terms were declined.
During the period an account is open the following policies will be applied.
Absolute will continuously monitor customer’s payment types, methods and duration from date of invoice and due date of invoices. Credit limits will continuously be monitored as per clause 2(g) and (h) of our terms and conditions. Absolute holds the right to increase, decrease and remove credit limits from accounts and place them back on to a pre-pay at any time. Absolute will monitor customer’s average days to pay and if required will increase limits for excellent payment patterns and decrease or remove credit limits for payments made outside of credit terms.
Over credit-limit policy
Should a customer exceed the established credit limit, the Credit Manager will need to review and is the “ONLY” person permitted to amend credit limits. The Credit Manager will then decide if the customers limit can be increased and send the order, send the order without increasing the limit, ask for the order to be pre-paid in full or a part payment to allow the remaining balance to be paid on credit terms with in the customer’s credit limit.
All other account payments will need to be up to date when authorising an order to be sent over a customer’s credit limit.
Overdue accounts are not permitted and the day after an invoice becomes due the customer’s account will automatically go on credit hold until payment is received and cleared funds for the total overdue amount are received as per clause 2(l) of our terms and conditions. However there may be occasions, public holidays, events, outstanding queries etc. that are outside of Absolute Board co. control of resolution and the Credit Manager will again be able to review and is the “ONLY” person permitted to release an order while an account is overdue. A customer’s previous trading history and customers average days to pay will all be taken into account as well as the situation and Absolute holds the right to the final decision on whether an order is sent or held.
Collection of overdue accounts
All invoices are the customer’s responsibility to ensure payment is made within the terms stated on the invoice. Absolute will send reminders for overdue accounts by either of the following means, e-mail, post or by phone call. Should amounts remain unpaid for a period of time exceeding 30 days past the due date of the invoice, Absolute may give notice that they will be referring the collection of such debts to a debt collection agency and will do so in writing prior to proceeding with this action. Should Absolute be required to take such action a payment default may also be listed on the customer’s credit rating file through Veda [insert web link].
Also should this action be required Absolute will no longer deal with the customer on a credit and once all outstanding monies are paid Absolute holds the right to either only deal with that customer again on Pre Pay or close the account permanently so no further orders can be made.
All invoices must be paid within the terms stated on the invoice (this could be pre-pay or terms agreed in the credit application).
Absolute accepts payments by EFT, cheque and credit card via (Visa or MasterCard). Absolute does not charge a service fee for paying by credit card.
Absolute does not charge interest on late payment unless a customer defaults and such action as to referring an outstanding amount to our debt collection agency is required. All collection costs including but not limited to, interest, legal fees, court fees, etc. for taking such action will be billed to the customer and the customer will be liable for such costs.
Should a customer default on the established credit terms and require assistance in paying an amount owed after the due date, we will provide assistance as long as a regular payment schedule can be established and regular payments are received and agreed by the Credit Manager. When no contact is maintained with the customer or when regular payments are not made, then we will refer the collection of such amounts to our debt collection agency and the above policies will be applied.
As each situation/reasons will be different and re-payment periods will vary, credit limits will again be reviewed and Absolute holds the right to increase, decrease and remove credit limits from accounts as per clauses 2(g) and (h) of our terms and conditions.
Returned unprocessed cheques or payment declines
If a cheque is returned unpaid by your banking institution, Absolute will not charge the customer a fee although it is the customer’s responsibility to make sure funds are available.
Credit card payment declines, again Absolute will not charge the customer a fee although it is the customer’s responsibility to make sure funds are available.
The customer will then be contacted to make alternative arrangements for payment and again this information can be used when making informed decision on credit functions and other business activities with the customer.
Closing an account
Either party, Absolute or the customer can terminate an account at any time by giving one month’s written notice. Once all outstanding amounts have been paid, Absolute will make the customer’s account inactive on their database.
Should a customer sell their business, Absolute will need to be informed of the takeover date and have received payment for all outstanding payments prior to this date. Only when all outstanding amounts have been paid can Absolute inactive an account. The new owners should then complete a new Account Application Form and Absolute will set up a new account for them to avoid any charges being made to the incorrect party.
Absolute will also inactive any accounts that have not had any activity in the form of purchases, orders, invoices or payments for a consecutive period of 12 months without notice. Should the account need to be re-activated then the Credit Manager will need review and is the “ONLY” person permitted to re-open an account or may require the whole process of the 3 orders to be pre-paid before allowing credit facilities again to carry out Absolute’s checks again.
We hope this policy will help maintain a mutually beneficial relationship between Absolute Board Co. and our valued customers and their business.
Should you have any questions regarding any of our credit policies or wish to Appeal a decision made by Absolute Board Co. please write to our Credit Manager by e-mail, fax or post to.
Credit Manager: Mark Schofield
Facsimile: 07 3801 4970
Post: PO Box 5331, Daisy Hill, QLD, 4127
Telephone: Office on 07 3801 4540
Absolute has the rights to amend these Policies at any time.
Written by: Absolute Board Co Pty Ltd. ACN 134 044 812